Lost or stolen cards, 24 hours a day Freephone 0800 / 0808

Call HSBC UK on 0800 085 2401 from abroad

HSBC UK gives 0800 085 2401 as its emergency line for a lost or stolen card, for customers not registered for online banking, and says it is open 24 hours a day, 7 days a week. From abroad, dial it here from your browser.

HSBC debit or credit card lost or stolen on a trip
Not registered for online banking, so you cannot cancel it yourself
A missing card to cancel straight away
A replacement card to be posted outside the UK

By the Losali team Prepaid, no subscription

0800 085 2401 HSBC UK · Lost or stolen cards (not registered for online banking), 24/7 Call

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Quick answer

0800 085 2401 in 10 seconds

Number: 0800 085 2401: HSBC UK's emergency line for a lost or stolen card. HSBC addresses it to customers who are not registered for online banking.
Hours: HSBC says: "Lines are open 24 hours a day, 7 days a week."
Card lost abroad: HSBC says it cancels a reported card straight away and posts a new one "within 5-7 working days if you're in the UK and 12 working days if you're outside the UK". The app lets you add the replacement to Apple Pay or Google Pay before it arrives.
From abroad: HSBC gives the 0800 number for calls from the UK and a separate overseas number for callers abroad, warning that charges may be incurred. It does not say whether 0800 085 2401 connects from a foreign network: from a foreign line the call may not connect. Goes through with Losali, from your browser.
Without calling: If you are registered for online banking, HSBC points you to the app (Cards, select the card, More, 'Report a card issue') or to online banking (the account, Manage, 'Report a lost or stolen card'). HSBC says you can also freeze a card "24 hours a day" in either.

Sources: hsbc.co.uk, report a problem; hsbc.co.uk, lost or stolen card (read on 8 October 2026).

HSBC UK: the lost or stolen card line and the ways in without calling
Number	What it is for	Hours	From abroad
0800 085 2401	Emergency line for a lost or stolen card, for customers not registered for online banking	"24 hours a day, 7 days a week", HSBC says	With Losali
HSBC UK Mobile Banking app	Report a lost or stolen card (Cards, More, 'Report a card issue'); freeze a card that may turn up	Freeze: "24 hours a day"; reporting hours not stated	Online, from anywhere
Online banking	Report a lost or stolen card (Manage, 'Report a lost or stolen card'); block or unblock a card	Freeze: "24 hours a day"; reporting hours not stated	Online, from anywhere

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About

Everything about calling HSBC UK from abroad

Who this HSBC number is for

HSBC UK's fraud and security pages give 0800 085 2401 as the emergency line for a card that is lost or stolen, and address it to customers who are not registered for online banking. If you are registered, HSBC points you to the HSBC UK Mobile Banking app or to online banking, where you can report the card yourself. The bank's other customer lines are 0345 numbers, which this page does not cover.

A card lost or stolen while you are away

HSBC says that once you report a card lost or stolen, it cancels it straight away and posts a new one. It gives 5 to 7 working days for delivery within the UK and 12 working days for delivery outside the UK. If you think the card may only be mislaid, HSBC suggests a temporary freeze instead, which you can set and lift at any hour in the app or online banking.

HSBC cancels a reported card straight away, and says a replacement posted outside the UK takes 12 working days.

Calling a UK 0800 line from a foreign network

HSBC prints a separate overseas number, +44 1442 422929, for this line, and warns that charges may be incurred when calling from overseas. It does not say whether 0800 085 2401 can be reached from a foreign network or what that would cost; that is down to your operator.

What Losali does with this number

Losali is an independent dialler that works in a web browser. The call goes over the internet and Losali's telecom carrier connects it to the UK 0800 number, so your foreign network only carries data. You do not need an app or a UK SIM, and a laptop or a borrowed phone will do if your own phone went missing along with the card.

Before you call

Check whether you are registered for online banking: if you are, the app or online banking can report the card without a call.
Say whether it is a debit card or a credit card.
Note where and when the card went missing, and any payment you do not recognise.
Have the address HSBC holds for you in mind: the replacement is posted there.

Hours, and the ways in without calling

HSBC says the emergency line is open 24 hours a day, 7 days a week. In the HSBC UK Mobile Banking app, a card is reported under Cards, then More and Report a card issue. In online banking, choose the account, then Manage and Report a lost or stolen card. Both can also freeze a card at any hour, and the app lets you add the replacement to Apple Pay or Google Pay before the new card arrives.

What kind of number is this?

Freephone 0800 / 0808. Free to call from inside the UK. Losali shows the price before the call starts.

Sources

Official sources

FAQ

Frequently asked questions

Is HSBC's 0800 085 2401 open 24 hours?

Yes. HSBC says its emergency line for a lost or stolen card is open 24 hours a day, 7 days a week. It addresses the line to customers who are not registered for online banking.

Can I report a lost HSBC card without calling?

Yes, if you are registered for online banking. In the HSBC UK Mobile Banking app, go to Cards, select the card, then More and 'Report a card issue'. In online banking, choose the account, then Manage and 'Report a lost or stolen card'. HSBC then issues a new card.

How long does a replacement HSBC card take to reach me abroad?

HSBC says it sends a new card within 12 working days if you are outside the UK, and within 5 to 7 working days in the UK. It cancels the old card as soon as you report it.

What kind of number is 0800 085 2401?

A UK 0800 freephone number. HSBC UK gives it as its emergency line for lost or stolen cards, for customers who are not registered for online banking, and says it is open 24 hours a day, 7 days a week. HSBC does not say whether it connects from a foreign network.

Can I freeze my card instead of cancelling it?

Yes. If you think the card might turn up, HSBC suggests a temporary freeze in the app or online banking, available 24 hours a day. You can unfreeze it if you find the card, or report it if you do not.

Is Losali part of HSBC?

No. Losali is an independent service that connects a web browser to UK telephone numbers over the internet. It is not a bank, has no link with HSBC and no access to your accounts or cards.

Can I call HSBC UK on 0800 085 2401 from abroad with Losali?

Yes. Click the number on this page, sign in, allow the microphone and the call is placed onto the UK network from your browser. The per-minute price is shown before the call starts and a call that does not connect is never charged.

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