Everything about calling Macmillan Cancer Support from abroad
Who answers the Macmillan Support Line
When you call, Macmillan says you will hear a set of options that direct you to the right team. Its cancer information and support team gives general information and emotional support to anyone affected by cancer, including people supporting someone with cancer. Its cancer information nurse specialists are experienced cancer nurses who can help you understand information about a diagnosis and treatment, tests, side effects, prognosis, what to expect at the end of life and coping with grief. Its money advisers give free, confidential advice on benefits and financial support, including a full benefits check and help with benefit forms, Monday to Friday, 8am to 6pm.
Calling from outside the UK
0808 808 00 00 is a UK freephone number. Macmillan says calls to it are free on all UK landlines and UK mobile phones, and gives its hours without a time zone. Its Support Line page lists +44 207 091 2230 for callers outside the UK and notes that calls from phones based outside the UK are not free. Macmillan also says it is unable to advise on healthcare systems overseas.
What Losali does with this line
Losali is an independent dialler that works in a web browser. Your call travels over the internet and Losali's telecom carrier connects it to 0808 808 00 00 in the UK, so all you need is a data connection. There is no app to install and no UK SIM card to buy. Minutes are prepaid and there is no subscription.
- Your questions, written down, and something to take notes with.
- Anything you have been told so far about the diagnosis and treatment, including drugs or surgery.
- Household income details, if you want to speak to a money adviser.
- The hours: 8am to 8pm, 7 days a week; money advice Monday to Friday, 8am to 6pm.
Other ways in
Macmillan's advisers also answer online chat, 7 days a week, 8am to 7.45pm, and an email form, which it says is answered within 2 working days. Its Online Community forums are open 24 hours a day. If you prefer another language, Macmillan says interpreters are available on the phone: state, in English, the language you want to use. For emergency medical help, Macmillan's advice is to talk to your doctor immediately or go to hospital.
What kind of number is this?
Freephone 0800 / 0808. Free to call from inside the UK. Losali shows the price before the call starts.