Customer service, general enquiries Freephone 0800 / 0808

Call PayPal UK on 0800 358 7911 from abroad

PayPal UK gives 0800 358 7911 as its general enquiries freephone, with hours of 8am to 6:30pm, Monday to Sunday. By PayPal's own wording, the freephone is for local landlines, and mobile callers are sent to another number.

A payment to your UK PayPal account on hold
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0800 358 7911 PayPal UK · General enquiries (freephone, landlines per PayPal) Call

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Quick answer

0800 358 7911 in 10 seconds

Number: 0800 358 7911, which PayPal UK lists as a freephone for general enquiries.
Landline only: PayPal's call instructions read: "Freephone number available from local landline only", and "mobile callers should use the local rate number listed". PayPal says nothing about calls placed over the internet.
Hours: "8am to 6:30pm Monday to Sunday", PayPal says. It gives no time zone.
Finding it: The number only appears after Call us, then 'call us as guest' or logging in, then the Call us button. PayPal says logging in first gives "faster service".
From abroad: PayPal prints a separate number for callers outside the UK and warns that charges may apply. From a foreign network, 0800 358 7911 may not connect. Losali dials it from your browser; given PayPal's landline wording, keep chat in reserve.
Without calling: Chat, which PayPal puts first ("Chat with us for instant support"), PayPal Assistant, and the Help Centre.

Sources: paypal.com/uk, Contact us; Call us instructions (read on 14 October 2026).

PayPal UK: the general enquiries freephone and the routes PayPal offers first
Route	What it covers	Hours	From abroad
0800 358 7911	General enquiries; PayPal labels it "available from local landline only"	8am to 6:30pm, Monday to Sunday	With Losali
Chat and PayPal Assistant	"Instant support", PayPal says	Not stated	Online, from anywhere
Help Centre	Help topics: payments, holds and refunds, disputes and limitations, account access, PayPal Credit and Pay in 3	Not stated	Online, from anywhere

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About

Everything about calling PayPal UK from abroad

Where to find the number on PayPal's site

PayPal UK's Contact Us page leads with chat and help topics. The phone number appears only after you choose Call us, then either log in or pick call us as guest, then press Call us again. The instructions that open list a general enquiries line and, under additional information, the freephone 0800 358 7911.

The landline condition

PayPal words it plainly: the freephone is "available from local landline only", and mobile callers should use the local rate number it lists. So PayPal itself treats 0800 358 7911 as a number for local landlines. Losali places calls through a telecom carrier rather than a mobile network, but PayPal says nothing about calls made that way, so keep its other routes in mind.

PayPal says its 0800 number is "available from local landline only".

What to sort out before you call

PayPal says it will only discuss account information with the account holder, and that it does not disclose account details to non-account holders. Logging in before you call is what PayPal calls faster service; the guest route is there if you cannot log in. Its help topics cover holds, declines, refunds and balance, disputes and chargebacks, account limitations, PayPal Credit and Pay in 3.

Before you call

Call as the account holder: PayPal will not discuss the account with anyone else.
Log in first if you can.
Note the date, amount and other party for the payment in question.
For a dispute, note the seller's name and what you have already tried.

Calling from outside the UK

For callers outside the UK, PayPal gives +44 203 901 7000 and warns that charges may apply depending on your phone provider. If you would rather try the freephone, Losali is an independent dialler that runs in a web browser: your call goes over the internet and Losali's telecom carrier connects it to 0800 358 7911, with no app or UK SIM to sort out. Chat and PayPal Assistant remain the options PayPal puts first.

What kind of number is this?

Freephone 0800 / 0808. Free to call from inside the UK. Losali shows the price before the call starts.

Sources

Official sources

FAQ

Frequently asked questions

Can I call PayPal's 0800 358 7911 from a mobile?

PayPal's instructions limit the freephone to local landlines and point mobile callers to its local rate number. It says nothing about calls placed over the internet, such as from a browser with Losali, so keep chat, the route PayPal puts first, as a fallback.

Do I need to log in before calling PayPal UK?

No, but PayPal says logging in gives faster service, and it offers a guest route if you cannot log in. It will only discuss account information with the account holder.

Where is PayPal UK's phone number on its website?

On the Contact Us page, choose Call us, then log in or pick 'call us as guest', then press Call us. The instructions that open give the general enquiries number, with 0800 358 7911 under additional information.

What are PayPal UK's phone hours?

PayPal gives its hours of operation as 8am to 6:30pm, Monday to Sunday.

Is Losali part of PayPal?

No. Losali is an independent service that connects a web browser to UK telephone numbers over the internet. It has no link with PayPal and no access to your PayPal account.

Can I call PayPal UK on 0800 358 7911 from abroad with Losali?

Yes. Click the number on this page, sign in, allow the microphone and the call is placed onto the UK network from your browser. The per-minute price is shown before the call starts and a call that does not connect is never charged.

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