Everything about calling EE from abroad
Who EE is, and what its 0800 number is for
EE is a UK mobile and broadband provider. Its Contact EE service shows a Call us card per subject, and on the sales subjects, headed Talk to our sales team, the number to call from a landline or another provider is 0800 956 6000. EE shows it when you want to join EE for a mobile or for broadband and landline, and when you want to add a product to an EE mobile account. It is a sales line: billing, technical support and lost or stolen phones are not what it is for.
Why you might ring EE's sales team from abroad
The reasons are practical: arranging a mobile plan before a move or a return to the UK, broadband and landline for a UK address, or a product added to an EE mobile account kept while living elsewhere. The call then comes from a foreign phone, often before any UK number exists, which is exactly when a UK 0800 number is hardest to reach. What EE can set up before you arrive is a question for its sales team.
Why a UK 0800 number is awkward from a foreign line
0800 956 6000 is UK freephone, which is a domestic rule. From a foreign SIM or landline, a UK 0800 number may not connect at all, or your operator may bill it as an international call at its own rate. EE's contact page says calls to its short code are free from an EE number and that charges may apply from another network, but it says nothing about the cost of its 0800 line from abroad.
What Losali does with this number
Losali is an independent dialler that runs in a web browser. Your call travels over the internet and Losali's telecom carrier connects it to 0800 956 6000, so your foreign network only carries data. There is no app to install and no UK SIM to buy, which is the point if you do not have a UK line yet. The panel at the top of this page shows the price before you call.
- Know what you want: a new mobile plan, broadband and landline, or a product added to an existing EE mobile account.
- For broadband, have the UK address where it should be installed.
- If you already have an EE account, have the account holder's details to hand.
- Check UK time: the line opens 8am to 9pm on weekdays and 8am to 8pm at weekends.
Hours, and the ways in without calling
EE's Call us card gives Monday to Friday, 8am to 9pm, and Saturday and Sunday, 8am to 8pm. EE's messaging service is open 8am to 10.30pm every day, and logged-in account holders skip the security questions. The EE app and the EE Community forum, open 24 hours a day for questions between customers, are also listed on EE's contact page, along with a British Sign Language interpreter service.
What kind of number is this?
Freephone 0800 / 0808. Free to call from inside the UK. With Losali the call is billed at €0.99/min, per whole minute, prepaid, and the price is shown before the call starts.