Everything about calling Jet2 from abroad
Jet2.com and Jet2holidays: two companies, one family of numbers
Jet2.com is the airline and Jet2holidays the package holiday company, both part of Jet2 plc, and each runs its own contact pages. Jet2.com steers most customers to Manage My Booking and WhatsApp, and keeps the phone for urgent cases and callers abroad. Jet2holidays lists a booking line, an urgent booking line and a round-the-clock in-resort number. Jet2holidays also warns customers to call only the numbers listed on its website, not ones found on forums or social media. Every number on this page comes from those official pages.
Which number for which situation
Flying with Jet2.com within the next 24 hours, or unable to use WhatsApp, for example because of a visual impairment or no smartphone: Jet2.com gives 0800 464 3546, and the same number appears in its site-wide call pop-up. For other situations Jet2 publishes ordinary UK numbers, which this page does not dial: from another country, Jet2.com gives +44 (0) 203 059 8336, and Jet2holidays gives +44 113 887 0350 as its 24/7 in-resort number. Most other questions go through WhatsApp or Manage My Booking.
Why a UK 0800 number can fail on a foreign network
0800 numbers are UK freephone, free from UK landlines and mobiles, and that is the class of Jet2.com's urgent line. Freephone pricing is a UK arrangement. Dialled from abroad as +44 800 464 3546, the call becomes an international one, and some foreign networks may not connect it; those that do may charge it at their own rate. Jet2.com's own page says a UK mobile used overseas is charged at your network operator's rate.
What Losali does with Jet2.com's 0800 line
Losali is an independent dialler that runs in a web browser. Losali's telecom carrier connects the call to 0800 464 3546, so your foreign network only carries data. There is no app to install and no UK SIM to buy. The panel at the top of this page shows the current state of the line.
- Your booking reference and the lead passenger's name.
- Flight numbers, dates and, on a package, your hotel's name.
- WhatsApp hours: Jet2.com's team works Monday to Friday 8am to 7pm and weekends 9am to 5.30pm.
- In case of emergencies, Jet2holidays tells you to call the European emergency number 112.
WhatsApp, Manage My Booking and the forms
Jet2.com's Manage My Booking handles name and date changes, correcting up to three letters of a name for free, online check-in from 28 days before departure, seats, meals, 22kg bags, insurance and cancellation. Its WhatsApp team takes new and existing bookings, including payments and refunds, from 8am to 7pm on weekdays and 9am to 5.30pm at weekends. Once home, questions, feedback, compliments and complaints go through online forms, and delay or cancellation claims through a dedicated page.
Practical tips for calling from abroad
Jet2.com publishes no phone hours for its 0800 line; the hours it does give are for WhatsApp. For trouble in resort on a Jet2holidays package, the in-resort number is the one Jet2holidays labels 24/7, and its Customer Helpers visit hotels; the Jet2 app shows when they are next due. Note the time of your call and anything agreed, in case you later make a claim.
What kind of number is this?
Freephone 0800 / 0808. Free to call from inside the UK. With Losali the call is billed at €0.99/min, per whole minute, prepaid, and the price is shown before the call starts.