Everything about calling Octopus Energy from abroad
Which Octopus Energy line is which
Octopus Energy supplies gas and electricity to homes in the UK. Its contact page gives home customers 0808 164 1088, and says the number is free to call for all UK mobiles and landlines. The phone team works Monday to Thursday, 9am to 5pm, and Friday, 9am to 4pm; at weekends the page points to email. A second number, 0808 196 6842, is listed under smart home tech support for heat pumps, solar and EV chargers, with no hours printed beside it. Small business customers have their own line and email address.
Why you might call Octopus from abroad
Octopus prints no number for callers outside the UK. The usual reasons to ring from abroad are a UK home that is still on an Octopus account: you have moved abroad and need to close it, settle a final bill or change a payment, or you own or let a property in the UK and look after its energy from a distance. Owners of a heat pump, solar panels or an EV charger at a UK home may need the second line.
Why a UK 0808 number is awkward from a foreign line
0808 numbers belong to the UK freephone range, free to call from British landlines and mobiles. Octopus's own wording limits that to UK phones, and it says nothing about the cost from abroad. Dialled as +44 808 from a foreign SIM or landline, the call becomes international, and some networks may not connect it.
What Losali does with these lines
Losali is an independent dialler that works in a web browser. Your call travels over the internet and Losali's telecom carrier connects it to 0808 164 1088 or 0808 196 6842, so the foreign network you are on only carries data and never has to accept a UK freephone number. There is no app to install and no UK SIM card to buy. Minutes are prepaid, there is no subscription, and the rate for each number is shown beside it before you call.
- Your Octopus account number and the address of the UK property.
- A recent meter reading, if the call is about a bill or moving out.
- The model of your heat pump, solar system or charger, for the smart home tech line.
- The UK clock: Monday to Thursday, 9am to 5pm, and Friday, 9am to 4pm.
Other ways in
Octopus answers email at hello@octopus.energy seven days a week, and that address is the only route its contact page lists for Saturday and Sunday. Many requests can be done in your online account without calling: submitting a meter reading, making a payment, changing your payment amount, updating your details, and telling Octopus you are moving out. Heat pump, solar and EV charger questions also go to heat@octopus.energy, solar@octopus.energy and charging@octopus.energy. Deaf British Sign Language users can reach the team through SignVideo, Monday to Thursday, 9am to 5pm, and Friday, 9am to 4pm.
What kind of number is this?
Freephone 0800 / 0808. Free to call from inside the UK. Losali shows the price before the call starts.